Clarks
Clarks Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Clarks has 1.9 star rating based on 48 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Clarks to a friend or colleague.
- Rating Distribution
Pros: Good quality, No pros onlycons, Usually a good quality of shoe.
Cons: So poor service, Poor customer service, Are very hard to contact if you have a problem with their product.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Clarks has 1.9 star rating based on 48 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Clarks to a friend or colleague.
- Rating Distribution
Pros: Good quality, No pros onlycons, Usually a good quality of shoe.
Cons: So poor service, Poor customer service, Are very hard to contact if you have a problem with their product.43% of users think that Clarks should improve its Customer Service.
50% of users say that they might use Clarks in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "CLARKS WILL BE BANKRUPT IF THIS IS HOW THEY TREAT CUSTOMERS IN THIS DAY AND AGE", "I ordered them from the add on Facebook", "Déçu", "If you desire to purchase Clark’s shoes, buy them from an authorized retailer.", "I’ll see the results first".
Most users ask Clarks for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Clarks Reviews
"Received the text for additional 15% discount with the code we were not able to use it and that was for the first item anyway we paid with the code of it Harry 40% but we didn’t get the 15% discount."
I paid with my credit card on line Clark can give credit back to my credit card of additional 15% . If is legitimate, I am very good fan of Clark and I do...
"DEFECTIVE SHOES"
I bought two pairs of Clarks shoes from Amazon for $186.42. They lasted two months each. A pair's soles split in half, and I have sent several emails and heard...
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Verified Reviewer
DEFECTIVE SHOES
I bought two pairs of Clarks shoes from Amazon for $186.42. They lasted two months each.
A pair's soles split in half, and I have sent several emails and heard nothing except to deal with the seller. Amazon offers a 30-day refund or replacement. They were shocked that Clarks did not live up to their name. Any quality issue after 30 days has to be taken up with the manufacturer.
These shoes are not even close to the Clarks famous name. Two months a pair is ridiculous, and there has been no response whatsoever from my complaint, even though they say total satisfaction.
Clarks will be bankrupt; soles split in half. Cyrus Clark would be disgusted at his legacy lasting two months with no customer care.
- Dynasty of a quality name shoe
- Terrinble quality shoe not up to clarks quality
Preferred solution: Full refund
User's recommendation: CLARKS WILL BE BANKRUPT IF THIS IS HOW THEY TREAT CUSTOMERS IN THIS DAY AND AGE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Show Company Not Standing on Business
I made a purchase on August 11, 2025 on the company website. I had to make several attempts before the order finally went through -- or so I thought.
After a couple hours not receiving an order confirmation email, I went on the website to track my order. I discovered that there were no order details for the provided email, despite me being charged for the item.
I had to reach out to customer service several times before a representative confirmed what I had suspected --Clark's charged me but failed to send the merchandise. I eventually had to place the order over the phone. This was another issue, as I specifically asked the representative to have the item shipped to the store to bypass the shipping charge.
They instead placed the order and had it shipped to my house. I asked to be compensated for the shipping charge but was denied.
Preferred solution: Full refund
User's recommendation: If you desire to purchase Clark’s shoes, buy them from an authorized retailer.
If the order did not go through as you state in your post and now your comment didn’t you dispute with your bank? So you were charged a second time when placing a phone order?
Replying to
Je n achèterais plus cette marque dommage
Jai acheté une paire de sandales Clark le 22 septembre. Après seulement 3 jours, le dessus sabîme (la gomme se creuse et sémiette).
Je joins des photos et une autre paire Clark que jai déjà achetée sans problème.
User's recommendation: Déçu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nanaimo, British Columbia
Dangerous shoes
Hello
Sent from my iPhone. I bought a pair of Clark sandals and took them on holiday with me.
I wore them one time, just for a few minutes, and the elastic on the top stretched, and my foot slid forward. They’re very dangerous. I went back to the store with them; unfortunately, I didn’t have my bill, and the top looked like they’d never been worn, but the bottom you could see a little bit of darkness because I did have them on. Anyway, they would not return them or exchange them for me.
I understand your policies: not worn & no bill, you don’t return, but these were dangerous. That’s why I went back. Anyway, I still have them. I’m not a happy camper.
I think they should have returned them to Clarks, and I think I should’ve been able to have exchanged them for something else.
Can you help me with this matter? Please advise.
Christine Ballard
Christyfb@***.ca
Sent from my iPhone
I
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely disappinted
I wish I could give zero stars. I placed an order on August 11th during their EXTRA 20% OFF Flash 20 sale, only to have it canceled the very next day due to lack of stock.
Then, on Aug. 21st, I placed another order during the same sale, and once again, it was canceled for the same reason. I don't understand why they advertise products they can't fulfill, and they still sell them online.
It feels deceptive and like a total waste of customers' time. I'm extremely disappointed and will not be ordering again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund label for Sandler still not found
No hrllp
Send me the refund label for the fisherman sandals; they didn't fit. They were 39 bucks, and I expected better quality for the money.
Preferred solution: Full refund
User's recommendation: I ordered them from the add on Facebook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response for my dangerous shoes
Sent from my iPhone Begin forwarded message: From: CHRISTY Ballard Date: August 4, 2025 at 10:59:50 AM PDT To: customercare@***.com Subject: My shoes Hello Sent from my iPhone I bought a pair of Clark sandals an and took
User's recommendation: I’ll see the results first
Not RECEIVED 2 pair of shoes I ordered on 7/5/‘25! goithem!
I ordered two pairs of shoes from Clarks online (FacebookQVC) for $84.97 on 7/5/25, and paid with my credit card that went through PAYPAL, and it showed up on my bank account, so I know I paid for them!! I have yet to receive my shoes!
Can you tell me if Ill ever receive them or was this just a SCAM?
My home phone # is(706) 465-****! My old cell number was (706) 466-****, but listed new number below!
User's recommendation: Make sure you’ll receive the shoes before paying for them!
Returned shoes not registerd
The situation was sorted out within 10mins.
The customer service lady listened & took the appropriate actions. My problem was solved.
User's recommendation: If you have any problems phone & speak to a real person. The robot thing does not have the personal touch.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milton Keynes, England
Broken shoes
Hi,
Over the last few years, with the most recent purchase being in June 2024, I bought several pairs of your Sea flip flops. For some reason, 3 out of the 7 pairs have split in the exact same place. This includes my most recent purchases. I have bought several colours, but it seems that the white and blue have been problematic. I live in Zimbabwe and visit my parents a couple of times a year in the UK, so I always purchase these flip flops then.
Could you please let me know what has caused this and if there is a fault in the sandal? They were not cheap - I believe the latest price was around 45 pounds. I am very disappointed and would like to get to the bottom of this problem as I have been buying the same type for many years now and will continue to do so if this issue is solved. I love this flip flop and hope to continue buying them if I am confident that this problem will not be an ongoing issue.
The white pair, which I bought in June 2024, developed the crack after approximately 3 months. I feel that these should be refunded. If you provide me with a WhatsApp number or another way to do it, I can take a photo of the flip flops to show you.
- Very comfortable
- Breaking very early on in wearing them
Preferred solution: Full refund
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Verified ReviewerComplaint
I couldnt return items because their Internet was down. I tried two days ago April 13, 2025.
Then again today April 15, 2025.
The manager said she couldnt do anything about it.
She didnt seem concerned at all.
There should be some way to support a customer when the internet is not working. The next nearest store is 45 minutes from my home.
User's recommendation: Think twice about buying from this store in Pleasant Prarie Wisconsin
Houston, Texas
Non existent customer service
Received defective merchandise . Took boots to Local store day after I received them .
They stated they could not refund shipping charges; that I needed to speak with the online customer service . The online portal return states customers need to talk to a customer service rep before starting a refund on defective merchandise .i have called over 5 times in a week , holding time 30 minutes or longer before I decide Im wasting my time . No one answers the call . I followed a return portal and they want to charge an additional shipping charge to return their defective merchandise .
I woukd lijr a full refund , including shipping .
The quality on Clarks has declined . Not consistent .
User's recommendation: Don’t buy online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo way to contact this Company.
Extremely unacceptable. Clark confirmed returned of 2 new pair of shoes almost 5 weeks ago and has not issued my refund. It is impossible to make contact.
Have not received order
Have not received order. Only number I have is.
LOVAN-HA140********. SG.061. I want to know about my order.
Paid around $63.00. Need help
User's recommendation: Have not received order not good
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Verified ReviewerResolved: Gift card
Company fixed the issue and I have been provided with apology. They fixed the gift card amount
Hi, I am trying to call you, but after a long wait on hold, nobody answers the phone. I have a gift card that the store gave me instead of my refund.
I ordered a pair of shoes online and the order didn't go through, but my gift balance is gone.
I went to the store to make a purchase and they checked the gift card, but there was no balance on it. Please let me know what I should do to get my money back.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerAssistance with order
I purchased shoes on 11/17/24 received on 11/22/24. I went online 11/17 to order additional shoes and noticed the ones I bought were now 40% off.
I called Customer Service to see if they would apply the discount to the shoes I just bought. They said no, the price I paid could not be adjusted. Most companies such as Amazon will make an adjustment within 30 days of purchase!
They said I would have to return the shoes and order again to get the discount. That is completely ridiculous!
Pretty Poor Customer Service!
User's recommendation: Beware of this policy!!!!
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Was this a third-party seller on Amazon? Did you contact them as instructed?
Clark’s only ships to to authorized distributors.
The distributor (seller) verifies the defect, replaces the customer’s shoes and they get reimbursed from Clark’s. The internet has scores of issues with counterfeit shoes and non-authorized sellers.