Debbi Pvx

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Verified Reviewer
| map-marker Brooklyn, New York

Did not receive package

I did not receive my package. My neighbor said that the driver take the picture. Then take back the package the drive. I did not leave the package. The driver just take the picture out of the door then went back and take up the package.
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Anonymous
map-marker The Hague, South Holland

Order CL-EU-00718141

Questions about order no CL-EU-00718141 on 15-8-'23. I placed a the order and got an order confirmation. Now I get an email that my order "has been refunded". I do not understand it at all. Please explain. Kind regards Questions about order no CL-EU-00718141 on 15-8-'23. I placed a the order and got an order confirmation. Now I get an email that my order "has been refunded". I do not understand it at all. Please explain. Kind regards V van der Stoel vvanderstoel@***.com
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Esra Jag
map-marker Brooklyn, New York

My order is not going through

I have an account on eBay. When I try to order off the clarke's official site. I'm unable to purchase any shoes. Can I please get a response. Thank you.
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Vicky V Rgs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jennings, Louisiana

Return item

Clarks - Return item
Clarks - Return item
I got an order in and theyre the wrong size the people I ordered it from will not return it I have no use for the shoes. They are the wrong size.
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User's recommendation: Don’t order

Vicky V Rgs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jennings, Louisiana

Return item wrong size

Clarks - Return item wrong size
Clarks - Return item wrong size
Im having trouble with a return they are not answering my emails. I got the wrong size and this was $70.
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User's recommendation: Please help with return

Imane Bxb

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Verified Reviewer
| map-marker Traverse City, Michigan

Shoes ordered paid by credit card but sent to pay pal which I do not have

Ordered Clark Sandals, was charged and paid for by my Discover card my over 2 weeks ago They sent it to PayPal which I do not have and not I have received them.
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Imane Bxb

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Verified Reviewer
| map-marker Traverse City, Michigan

Shoes ordered paid by credit card but sent to pay pal which I do not have

Order Clark Sandals paid by credit card but they sent charge to pay pal held up there as I do not have pay pal. My order No is T001521****4048 ordered on 6/723
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Wendy H Dtr

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Verified Reviewer
| map-marker Silver Creek, Indiana

Lack of narrow width sandals

Original review Apr 10, 2023
Update: I received a response from Clarks saying that they had lots of narrow width sandals and they added a link to their narrow width sandals. However, my specific concern was their athletic sandals - I own several pair. They do not make narrow width in their athletic sandals nor do they allow enough velcro on their medium width athletic sandals to tighten the velcro sufficiently. I sent another email directly to their customer service at ClarksAmericas@***.clarks.com reiterating my concern and asked who I could escalate my concern to. They appeared to respond with a form letter saying that they could not accommodate "wide feet" on every shoe. They really did not take the time to properly read or respond to my email which was disappointing! I initially liked clarks because of the footbed but I have switched to another brand. If I cannot tighten an athletic sandal sufficiently it is not much of an athletic sandal no matter how comfortable the footbed is! Why have you stopped making narrow width shoes? I have purchased quite a few Clarks Sandals over the last few years. I noticed your shoes seem to only come in medium and wide widths. I have a narrow foot and I find that your sandal straps are either too short or do not provide enough velcro to tighten the strap sufficiently. The last few years I have bought your wave grip sandals 2.0 and 3.0 along with several other varieties. They are comfortable on the sole but loose on the feet. The straps either do not have enough velcro to tighten sufficiently or in the case of some of your leather sandals the straps that don't adjust are just too loose. Why did Clark's stop making a narrow fit? If you do not make a narrow fit then you should allow enough leeway in the strap to fit a narrow foot. Unfortunately I may have to stop buying from Clarks since you no longer accommodate narrow feet and I am sure I am not the only customer that has this issue.
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Pros:
  • Foot beds have arch supports and are comfortable
Cons:
  • Shoes do not adjust very well to narrow feet

Preferred solution: Sandals manufactured with straps that can adjust to narrow feet in a snug fashion.

Annie K Ceu

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Verified Reviewer
| map-marker Santa Barbara, California

The phone number listed for them is no longer working. I returned some shoes and have not rec'd a refund. I think the company is out of business.....and I'm out the cost of the shoes.

I RETURNED SHOES IN THE MAIL SOME WEEKS AGO. I HAVEN'T